Hello ​@PeterK 

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.

Can you please try these troubleshooting steps?

1. Clear cache/cookies.

2. Try a different browser(s), like Google Chrome and Microsoft Edge

3. Use Incognito.

4. Try a different device

If you still get an error, the workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page, then click “Other issues” and provide complete details of the issue in the Case description. Get Support.

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily.

Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

Hello ​@PeterK,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer " by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

Thanks.  This is resolved.  How?  Not by me or any actions my side.  I suspect my registration to support happend a number of days after my subscription.  Quite frustrating.

Hi ​@Jenny.Martin I am having the same issue (cannot login to support to open a case to fix an issue) and I have submitted  the “I can’t access my account” option at the bottom of the page, then click “Other issues” you recommended.  How long does it take to get a response from support using that form? 

1. I called Sales on 6/29 and someone was supposed to open a case for me. No one has contacted me.
2. I submitted that “I can’t access my account” form on 6/30 and no one has contacted me.

Hello ​@Peggysue,

Thank you for bringing this to our attention.

To better assist you, can you please send me a private message and provide the case number of the support request you created?

In the meantime, if there are specific issues or questions, feel free to share them here, and I’ll do my best to provide guidance or resources that may help.

Best regards,

Jenny | Docusign Community Moderator