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Cant Get support - Can't login to Support.

  • June 12, 2025
  • 5 replies
  • 59 views
P
Newcomer
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Hi.

How can I get support if the Support page wont let us login?

We have a Business Pro subscription.  We can login to support.  Therfore we cannot raise a ticket / case to get support.

Subscription was over a day ago.

Error page

“Unable to log in.
If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.
For all other log in scenarios,  contact DocuSign Support  for assistance.”

Directed to contact support.  But we cant contact docusign support as it wont let us.

Best answer by Jenny.Martin

Hello ​@PeterK 

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.

Can you please try these troubleshooting steps?

1. Clear cache/cookies.

2. Try a different browser(s), like Google Chrome and Microsoft Edge

3. Use Incognito.

4. Try a different device

If you still get an error, here are the steps and all options to reach out for support:

How do I contact Docusign Customer Support?

Important Changes to Docusign Support

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily.

Should you require any additional assistance, feel free to reach out. Thank you!

 

Best regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

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5 replies

J
Community Moderator
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  • Jenny.MartinCommunity Moderator
  • Community Moderator
  • Answer
  • June 13, 2025

Hello ​@PeterK 

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.

Can you please try these troubleshooting steps?

1. Clear cache/cookies.

2. Try a different browser(s), like Google Chrome and Microsoft Edge

3. Use Incognito.

4. Try a different device

If you still get an error, here are the steps and all options to reach out for support:

How do I contact Docusign Customer Support?

Important Changes to Docusign Support

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily.

Should you require any additional assistance, feel free to reach out. Thank you!

 

Best regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

J
Community Moderator
Forum|alt.badge.img+13
  • Jenny.MartinCommunity Moderator
  • Community Moderator
  • June 30, 2025

Hello ​@PeterK,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Jenny | Docusign Community Moderator

P
Newcomer
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  • PeterKNewcomer
  • Author
  • Newcomer
  • July 1, 2025

Thanks.  This is resolved.  How?  Not by me or any actions my side.  I suspect my registration to support happend a number of days after my subscription.  Quite frustrating.

P
New Voice
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  • PeggysueNew Voice
  • New Voice
  • July 1, 2025

Hi ​@Jenny.Martin I am having the same issue (cannot login to support to open a case to fix an issue) and I have submitted  the “I can’t access my account” option at the bottom of the page, then click “Other issues” you recommended.  How long does it take to get a response from support using that form? 

  1. I called Sales on 6/29 and someone was supposed to open a case for me. No one has contacted me.
  2. I submitted that “I can’t access my account” form on 6/30 and no one has contacted me.
J
Community Moderator
Forum|alt.badge.img+13
  • Jenny.MartinCommunity Moderator
  • Community Moderator
  • July 1, 2025

Hello ​@Peggysue,

Thank you for bringing this to our attention.

To better assist you, can you please send me a private message and provide the case number of the support request you created?

In the meantime, if there are specific issues or questions, feel free to share them here, and I’ll do my best to provide guidance or resources that may help.

 

Best regards,

Jenny | Docusign Community Moderator

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