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Question

Cannot save work as envelope is being created and software crashes


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This is the second time in 3 days that my work has been destroyed part way through constructing the document envelope.  There has to be some improvement to allow work to be progressively saved.  The first failure occurred because I walked away from my computer for a couple of hours and the software logged me out… okay, I won’t do that again.

 

But this time, I was midstream in preparing fields for signing, initializing and text boxes when the program crashed.  What a colossal waste of precious time. I am posting this because when I searched on line for a way to save my work, I came to this forum that states the work cannot be saved.  Terrible.

2 replies

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Hello ​@Stone Grizzly,

Thank you for reaching out to the Docusign Community.

I do apologize for the inconvenience, to clarify, is this to auto-save the progress while working on the envelope/template creation?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


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Hello ​@Stone Grizzly,

 

I hope you are doing well. Just checking to see if you are able to provide the information that we previously requested? If so, please do so in a reply to this question so that I can further assist you with your issue. Thank you!

 

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.