New Voice

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Cannot login to docusign support to open a new ticket

Forum|Forum|2 years ago
April 8, 2024
16 replies
530 views

When i go to https://support.docusign.com/s/contactSupport?language=en_US and click on Open a Support Case, and then select eSignature, I login with my account info but am then brought to a screen that says

“Unable to log in.

If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.
For all other log in scenarios, contact DocuSign Support for assistance.”

My account is not new. My account was created in 2016. This happens on every browser i try. In a private browsing window, too. Can someone assist me with being able to open a support ticket, please??

Best answer by Jenny.Martin

Hello @JaydenU626,

Thanks for reaching out here in the Docusign Community—great to have you here! We’re sorry to hear you’re experiencing this issue.

Can you please try the following troubleshooting steps:

Clear your browser cache and cookies
Use Incognito/InPrivate window
Try using a different browser
Ensure your internet connection is stable

If the error still occurs after these steps, navigate to our Get Support page and select Chat with us. Tell our Docusign bot you want to speak to a live Support Expert, and you will be connected. 👉 How do I contact Docusign Customer Support?

In the meantime, you may also share details of your issue here so we can provide some guidance or resources.

Let us know if you have any further questions

Best Regards,

Jenny | Docusign Community Moderator

Show previous replies

J

Jinoh

Conversation Starter

Same problem. Looks like its a common problem… with 0 resolution.

A

Acadia

New Voice

I am having the same issue. We have a paid account and the support login is stuck in a loop. Any support would be appreciated.

When i go to https://support.docusign.com/s/contactSupport?language=en_US and click on Open a Support Case, and then select eSignature, I login with my account info but am then brought to a screen that says

“Unable to log in.

If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.
For all other log in scenarios, contact DocuSign Support for assistance.”

My account is not new. My account was created in 2016. This happens on every browser i try. In a private browsing window, too. Can someone assist me with being able to open a support ticket, please??

P

Peggysue

New Voice

I have the same issue as stated by multiple users above. I have a paid account and the support login is stuck in a loop. I called sales support and they tried to fix it, the issue persisted. I cleared cookies and cache and used a different browser and no luck. I used the alternative method of filling out the form to request assistance and no one from Docusign has reached out to me. This is ridiculous that paying customers cannot access support AND cannot utilize the feature they pay for as I am unable to send a very time sensitive envelope to 9 people to sign. To the BBB I go with a complaint!

J

JaydenU626

Newcomer

I am also experiencing this issue. I could not log into support with my developer account, so I started a free trial of docusign. I still cannot log into the support, and get the same message:

“Unable to log in.

If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.
For all other log in scenarios, contact DocuSign Support for assistance.”

I do not know what to do here. I need to contact support about my developer account, however I cannot log in to contact them.

What do I do?

J

Jenny.Martin

Answer

Community Moderator

Hello @JaydenU626,

Thanks for reaching out here in the Docusign Community—great to have you here! We’re sorry to hear you’re experiencing this issue.

Can you please try the following troubleshooting steps:

Clear your browser cache and cookies
Use Incognito/InPrivate window
Try using a different browser
Ensure your internet connection is stable

If the error still occurs after these steps, navigate to our Get Support page and select Chat with us. Tell our Docusign bot you want to speak to a live Support Expert, and you will be connected. 👉 How do I contact Docusign Customer Support?

In the meantime, you may also share details of your issue here so we can provide some guidance or resources.

Let us know if you have any further questions

Best Regards,

Jenny | Docusign Community Moderator

O

openhousesincabo

New Voice

SAME AND THE CHAT DOES NOT WORK

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.