Hi, I'm having an issue with several envelopes one of my organizational users sent within the last few days. In DocuSign, the envelopes' statues are listed as "On Hold" and I'm unable to move them forward in the workflow. I haven't encounter this before and would like to avoid having to resend the envelopes again.
Hi,
Thank you for reaching out here in the DocuSign Community.
This envelope status is related to an ongoing product issue that is currently being worked on by our development team and should be resolved as soon as possible.
If you would like us to provide you with updates on the state of the fix, please create a case, reference ticket RR-14, and one of our Support Experts will follow up in short.
https://support.docusign.com/en/contactSupport
If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.
Please click "Select as Best" below if you found the answer to be a valid solution to your issue!
Best regards,
Alejandro R.
Community Moderator.
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