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Legacy User
April 28, 2020
Solved

Can we get the link for the signer? I would like to get the link which the signer can access to the signing documents directly. Sometimes accessing from Email is troublesome. Quick answer is highly appreciated. Thank you in advance.

  • April 28, 2020
  • 12 replies
  • 1210 views
Can we get the link for the signer? I would like to get the link which the signer can access to the signing documents directly. Sometimes accessing from Email is troublesome. Quick answer is highly appreciated. Thank you in advance.
Best answer by Community Expert

There is no way for you to get the link for a recipient. Anyone with that link can click it and pretend to be the intended recipient and sign as that recipient. For that reason only the intended recipient gets the link via an email from DocuSign. Part of the default recipient authentication is ensuring that only the person with access to the email address can sign. How hard is it to click a big yellow button in email that says "REVIEW DOCUMENTS"?

How would you send them the link if you had it beside via an email?

If they have their own DocuSign account, they can also access the documents needing their signature from their Inbox in DocuSign.

12 replies

Legacy User
August 20, 2020

@Insight Documents​ 

"Why cant your tech team create a user specific link..."

First, it's not "my tech team" since I don't work for DocuSign. I'm a customer and a consultant who has worked with hundreds of other enterprise customers deploying thousands of use cases in DocuSign over the last 8 years.

Second, over 90% of envelopes sent do not have any additional authentication method (Access Code, Phone, SMS, Knowledge Based Authentication). They rely on the recipient having secure access to the email address the sender designated to deliver the document to the intended recipient.

"Sending an email with a link isn't any different then sending an email from DocuSign with an embedded link that brings them through the security process"

You're asking DocuSign to provide you a link that represents the recipient's signing session. Once you get that link, DocuSign can't control to whom you give the link and the access code. Anyone could pretend to be the intended recipient and pass the authentication. This could easily be abused to commit fraud and sign documents in someone else's name.

By DocuSign controlling the delivery and sending it to a specific email address, there's an added level of verification that it was delivered ONLY to a specific email address which DocuSign can record in the audit trail. In your scenario, there's no proof whatsoever of who clicked the link and entered the access code.

New Voice
April 9, 2025

Looking for something much simpler i.e. the link. If I (the sender) accept the security risk then surely that's up to me.

But never mind .... we will just resort to the old-fashioned way in these instances and get people to sign and scan.

Sadly … this is all too often the case with me too.