Can't get the Blue banner when I save

Hello ​@Ben Richmond,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community. Rest assured that I will do my best to help you.

To better assist you with the blue banner issue, could you please share a screenshot or more information of what you're seeing on your end? This will help us understand the context and provide more guidance.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Ben Richmond,

I hope you are doing well. Just checking to see if you are able to provide the information that I previously requested? If so, please reply to this question so that I can further assist you with your issue.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Sorry Jenny I cannot share screen shot for Confidentiality reasons. Basically when I save the document to send to insurer it does not add the Blue banner on the top. what I am trying to do is figure how to add the banner saying it is authentic

Hello ​@Ben Richmond,

When you mention “Adobe” and “blue banner saying it is authentic”  I assume that you might be referring to this;

If yes, this is within Adobe, if you need to have this view. Download your document > on your Files > locate the document > Open with Adobe

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Ben Richmond 

I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.