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Legacy User
March 1, 2016
Solved

Can't find old documents from a year ago?

  • March 1, 2016
  • 13 replies
  • 1541 views

How do I look up a document that I had signed from one year ago?  

Best answer by Community Expert

Depends on where the envelope was sent from and what the settings were at the time of sending. If they were sent from your DocuSign account and if your completed document expiration date has not expired, then you should be able to log into DocuSign yourself and simply download the documents.

If they were sent to you for signature by someone else, you would need to contact the original sender for the documents. If the sender correctly matched the email and name information in your DocuSign account, then the envelope would also be associated with your account and you'd be able to look it up within DocuSign in your Inbox. But the completed document expiration date that would be used is still associated with the sender.

DocuSign stores documents based on the SENDER'S preferences. Senders can choose to have documents stored in DocuSign indefinitely, or they can be purged at a specified date after envelope completion. In either case, the information on the envelope and the certificate of completion for the documents is stored within DocuSign indefinitely. Once documents are purged from DocuSign's servers they cannot be retrieved by DocuSign. This is by design for security reasons.

Hope this helps. 

13 replies

Legacy User
July 7, 2017

Hi,

I'm new to this site, so I don't know what 'watch' means. I thought I would see a video telling me how to look for my lost document. But I didn't see a video so I gues that's not it.

Anyway, I'm looking for a document which was signed - completed between 12/27/16 and 1/3/17. Any ideas on the best way to locate it? I entered 2 docs (our records no. 0015 and 0016) but only 0016 is in the completed list.

Thanks for any assistance.

Cheryl

Legacy User
July 7, 2017
Welcome to the community Cheryl,  I am not sure if you trying to access the document as a signer or a sender?   If you are signer: please view our guide  If you are a sender: You should be able to find by searching your account, as long as you have not deleted the envelope. Learn more in our guidesClassic Experience - (https://support.docusign.com/en/guides/cdse-user-guide-envelope-management-envelope-management) Searching for Envelopes -(https://support.docusign.com/en/articles/Why-can-t-I-access-or-view-envelopes-I-ve-sent-or-received-in-the-past)  WHY CAN'T I ACCESS OR VIEW ENVELOPES I'VE SENT OR RECEIVED IN THE PAST? New Expereience - (https://support.docusign.com/en/guides/locate-documents) Locate Documents    **The filters should help you narrow down with the specific date.    Thanks for visiting the communityMarc 
Legacy User
January 25, 2022

Cannot find numerous old documents from 2019 and before.