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Is the system down? I can’t access a document sent to me for signature. It shows up in documents, but it doesn’t recognize it when I click on the document.
Solved
Can't access document, not recognized
+2- Conversation Starter
Best answer by K3PO
Problem solved! This was all related to the Browser I was using. I normally use Firefox. It wouldn’t work with the documents I was sent from a Credit Union. However, I was able to use Firefox to sign documents earlier in the week. When a business sets up there DocuSign account they must be able to select preferred Browsers. Seems ridiculous, but that is what I am seeing.
- Community Moderator
Hello
Thank you for reaching out here in Docusign Community.
Sorry to hear that you can’t access the document.
No issues reported at here https://status.docusign.com/
If you have an account in DocuSign, try logging in with your account to access and sign the Envelope.
If you did not receive an email notification to sign the envelope you may follow the steps provided in the link below.
Why am I not getting Docusign email notifications?
If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco | Docusign Community Moderator
+2- Conversation Starter
- Answer
Problem solved! This was all related to the Browser I was using. I normally use Firefox. It wouldn’t work with the documents I was sent from a Credit Union. However, I was able to use Firefox to sign documents earlier in the week. When a business sets up there DocuSign account they must be able to select preferred Browsers. Seems ridiculous, but that is what I am seeing.
- Community Moderator
Hello
Great! It’s good to hear that the issue is now resolved.
Thank you for keeping us updated and sharing how it was resolved.
Please mark it as Best Answer so other users that might have the same issue can find the solution you provided.
Best regards,
Marco | Docusign Community Moderator
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