Can't able to signup as new account.

I have been struggling with this for a while now, Is there a problem with signing up for DocuSign Trial??

Hello ​@longpm2k,

 Replied :)

​@JOjo256,

We're sorry that you are having this issue. Is this your first time with the registration, or have you had a Free trial account before? Are you registering the email address you're using here in the Docusign Community?

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

Thank you,

I'm complaining on behalf of a client . 

He's using he's email. 

Hello ​@JOjo256,

Thank you for getting back to me. To troubleshoot this, please follow these steps:

1. Check if there is an existing Docusign account for the user. The trick is to attempt a password reset. If there is no existing account, the user will receive an email stating that a password reset was requested, but no account exists. 👉 How do I reset my Docusign password?
2. If no account is found, try the free trial link in a different browser or incognito mode 👉 Start your free trial - Docusign eSignature
3. If the issue continues, clear the browser's cache and cookies. 👉 How do I clear the cache and cookies in my browser?
4. If the issue persists, the Support team will need to check internally what's causing the error:

• Paid Account 👉 Open a Support Case 
• Non Paid Account: The workaround is to submit a case without logging into an account by using the “I can’t access my account > Other issues” option at the bottom of the page and providing complete details of the issue in the Case description. Link: Get Support

I hope these instructions are helpful and lead to a resolution. Please let us know if you need further assistance. Thank you!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

Hi there ​@JOjo256,

How are you? I'm checking in to see if you still need assistance.

Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

Hello ​@Melanie.Panguito ,

I’m also experiencing issues while trying to create a DocuSign developer sandbox (demo) account. The browser hangs during the registration process and does not complete the operation.

When I check the browser console, I see the following errors:

_app-573f798ac9f1a077.js:1 Logger failed attempting to post telemetry data to server Error: Error sending data to Kazmon. Status = 0 at W.n.onerror (_app-573f798ac9f1a077.js:1:221602)

telemetry-s.docusign.net/api/v1/TelemetryWrapper:1 Failed to load resource: net::ERR_CONNECTION_TIMED_OUT

Could you please assist me in resolving this issue?

Thank you,

Hello ​@ServiceAccountReact,

We're sorry about the challenges faced with the Developer account registration.

Kindly see below recommendations:

• Please try to register here: 👉 Get your free developer account
• Use another browser/device
• Check your email to see if you have already received an "Account Activation" email, and follow the instructions.
• It's worth checking if you have an existing Docusign Developer account associated with the same email address. The trick is to attempt a password reset here: Docusign Login - Enter email to start sign in. If there is no existing account, you will receive an email stating that a password reset was requested, but no account exists.
• If you use a work email address, we recommend reaching out to your IT department. Some organizations claim domains or don't allow the use of emails outside work tools. Alternatively, try using a different email address.

If none of the above-mentioned apply, we recommend opening a support case so our Technical team can review the registration attempt and the error message received, as it may be blocked by the service protection team.

• Users with Paid account can 👉 Open a Support Case
• Free account users can use the following workaround to Open a Support Case: Go here: Get Support. Do not log in to Docusign. Use the bottom part of the page under More support options > I can't access my account > Other Issues. Provide a complete description of the issue. 

Hope it helps. Let us know if you need further assistance.

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"