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Can not sign

Forum|Forum|2 years ago
May 9, 2024
18 replies
2145 views

I am trying to do what I always do the last years... Received on my email a word doc which I want to open directly through DocuSign...sign it and share it through WhatsApp...HAVE DONE THAT HUNDREDS of time literally.Only that last time it says no more envelopes left or something like that.I just want to sign nothing else and as far as I know signing is free...would appreciate any help from anyone.

eSignature

Best answer by Christopher.Alpizar

Hello @Iorgo2,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

I apologize for any inconvenience that this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that when you try to sign an envelope you get a prompt stating that you do not have any envelopes left to be sent.

To confirm, are signing the envelopes through the Docusign Web App or a mobile app?

Are you accessing the envelopes through an email notification or SMS notification?

Have you tried the below troubleshooting:

Clear cache/cookies
Try a different browser(s)
Try an Incognito window
Try a different device
Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
Try using VPN, or if on one already, disconnect from VPN and try again
Please try the Alternative Signing Method

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Show previous replies

S

S2j3m

New Voice

Yes, Christopher. It is the same email. Thank you.

C

Christopher.Alpizar

Docusign Employee

Hello @S2j3m,

Thank you for reaching back, I am currently reviewing the account information, as soon as I get more information I will update this post.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Christopher.Alpizar

Docusign Employee

Hi @S2j3m,

I hope you are doing well.

It seems that there is a recipient account that was created and closed this year, to clarify if this could have impacted your account, do you remember when this issue started?

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

S

S2j3m

New Voice

Hi Christopher,

Approximately 2 weeks ago my issue started.

Thank you,

Samantha Gallup

C

Christopher.Alpizar

Docusign Employee

Hi @S2j3m,

I hope you are doing well.

If you access directly to your Docusign account do still get the same issue? The recipient account was opened around the time were the account started with the behavior.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

S

S2j3m

New Voice

Hi Christopher,

I don't really understand your last message, however, I was able to get into my account and sign a document like I normally could before. As of now, it appears that the issue has been resolved. Thank you kindly for your help!

C

Christopher.Alpizar

Docusign Employee

Hi @S2j3m,

I hope you are doing well.

To clarify I was asking if when you open the Docusign account on your browser to sign an envelope, the behavior of the signature frame and the envelope ID still show when completing the signing session?,

I am glad to hear that the issue has been resolved.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Christopher.Alpizar

Docusign Employee

Hi @S2j3m,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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