Can my multi recipients still sign if my plan was downgraded?

​@SophMonda 

I don’t know how downgrading the plan interacts with sent envelopes (presumably that  envelope was paid for, so it shouldn’t be an issue). But I do know that links expire. Can you access the envelope and resend the links?

good luck 

mr1

Thank you for your feedback ​@mr1!

That is what I thought as well. 
I can access the envelope and was able to re-send it but the new links return the error message. 

​@SophMonda 

That is odd. You may need to open a support ticket (which you can do even for a free account - I think you have to choose the ‘can’t access my account’ option). 

good luck!

mr1

In case anyone else has this problem: I upgraded my plan again and it resolved the issue. 

Thanks so much for reaching out ​@SophMonda!

I’m really sorry your recipients ran into trouble with their signing links. ​@mr1 is right, changing or downgrading your plan shouldn’t affect envelopes that were already sent. It’s much more likely that the recipients were clicking on expired links, which can happen if they try to sign too long after the original email was sent.

Articles:

FAQ: Email link expiration

Resend Envelopes

I’m glad to hear everything worked once you upgraded. But since this issue shouldn’t be tied to your plan at all, and just to make sure nothing else is going on behind the scenes, you’re absolutely welcome to open a support case so our team can take a deeper look 👉 How do I contact Docusign Customer Support?

Let me know if you need help with anything else!

Sincerely,

Melanie | Docusign Community Moderator
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