+1Hello,
I sent an envelope to a number of people last year on a paid plan.
This plan ran out in the meantime.
Now the 3 last remaining people tried to sign the document and all reported that the link they received is not working.
The document is supposed to expire on March 18, 2026.
Is this related to the plan or could this be another error?
Thank you.
I don’t know how downgrading the plan interacts with sent envelopes (presumably that envelope was paid for, so it shouldn’t be an issue). But I do know that links expire. Can you access the envelope and resend the links?
good luck
mr1
+1Thank you for your feedback
That is what I thought as well.
I can access the envelope and was able to re-send it but the new links return the error message.
That is odd. You may need to open a support ticket (which you can do even for a free account - I think you have to choose the ‘can’t access my account’ option).
good luck!
mr1
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