Hi,
I am fairly new to DocuSign. I have successfully sent one ‘Bulk Send’ file two weeks ago. Now trying to send another, I am getting a ‘Bulk Send Error Message’ stating; Tab is placed off of the page. Tab is located off page 1. I have ensured the check box is inserted within the margins of the document and sent using a CSV file but still getting the same error message. Any thoughts appreciated.
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Hello
I hope you’re doing well. Thanks you for reaching out to the Docusign Community!
To help us investigate this issue further, can we possibly get a copy of the template you are using so we can test this on our end? Kindly download the template and share the JSON file here.
Looking forward to hearing from you.
Best Regards,
Jenny | Docusign Community Moderator
Morning Jenny,
I have attempted to attach the file although when I open it to check it, there is an error.
Screenshot below is the error message following a bulk send document
****screenshot removed as it contains PII******
Screenshot below is of the CSV file attached (which will not open due to an error?). FYI, this CSV list has worked previously.
Any thoughts gratefully received.
Hello
Thank you for sharing the screenshot and the copy of the CSV file. I have removed the screenshot and CSV file from the post as they contain PII, but I have saved a copy of them. Upon testing, everything works well on my end without any errors.
Could you please provide us with a copy of the template you plan to use for the bulk send? How to download templates.
Looking forward to your response.
Best Regards,
Jenny | Docusign Community Moderator
Hello
I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.
Best Regards,
Jenny | Docusign Community Moderator
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