Skip to main content
Solved

brand-signing resource file-error

  • October 14, 2024
  • 3 replies
  • 43 views

mshealy
Established Contributor
Forum|alt.badge.img+11

seeing this when i try to upload a second modified version .

this one uploads fine

this one fails

 

Any ideas as to why it failed?  Maybe the visible=”false” is causing it?  Am i doing it wrong?

Best answer by Michael.Rave

@mshealy 

Correct, you are not able to add or remove items on the UI unless there is an option, where you can set a value of “true” or “false”, which is sometimes possible to enable/disable some functionality, e.g. geo location tracking.

Other than that the signing resource file was created to only change the values/wording of certain text elements for the recipients to be able to further tailor it to customer specific needs.

3 replies

Michael.Rave
Docusign Employee
Forum|alt.badge.img+19
  • Docusign Employee
  • October 14, 2024

@mshealy

Not sure what you are trying to achieve with the visible=”false”, but I would assume this causes the error. In the signing resource file you are only supposed to change the actual text if needed and nothing else. The first example provided looks like it is in good order.


mshealy
Established Contributor
Forum|alt.badge.img+11
  • Author
  • Established Contributor
  • October 14, 2024

so a customer doesn’t want to see the button for Begin, Next at all.  So it sounds like i can’t remove it?


Michael.Rave
Docusign Employee
Forum|alt.badge.img+19
  • Docusign Employee
  • Answer
  • October 15, 2024

@mshealy 

Correct, you are not able to add or remove items on the UI unless there is an option, where you can set a value of “true” or “false”, which is sometimes possible to enable/disable some functionality, e.g. geo location tracking.

Other than that the signing resource file was created to only change the values/wording of certain text elements for the recipients to be able to further tailor it to customer specific needs.