Hello ​@Appycron,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I understand you need your invoice, but unfortunately, you cannot view your billing history or create a support case because you don't have a paid plan. I sincerely apologize for the inconvenience caused, and rest assured that I will make my best effort to help you.

While the Billing information is not accessible to free account plans, there is a process to obtain your invoice by opening a Support case as follows:

Create a case without logging into your account, please use the section "I need a copy of my invoice" at the bottom of the page: Get Support

Once you've created a case, you will receive an email with the invoice. If you have any questions or need further assistance about it, you can open a support case and select 'I can’t access my account,' provide complete details of the issue in the Case description. A Docusign Support representative will then reach out to you.

I hope this is helpful. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer .” This will assist other users with similar questions in finding it more easily. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Thank you!

Hello ​@Appycron,

You're welcome! Feel free to post any questions you have. Thank you and have a great day!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.