Hello ​@Appycron,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I understand you need your invoice, but unfortunately, you cannot view your billing history or create a support case because you don't have a paid plan. I sincerely apologize for the inconvenience caused, and rest assured that I will make my best effort to help you.

While the Billing information is not accessible to free account plans, there is a process to obtain your invoice by opening a Support case as follows:

Create a case without logging into your account, please use the section "I need a copy of my invoice" at the bottom of the page: Get Support

Once you've created a case, you will receive an email with the invoice. If you have any questions or need further assistance about it, you can open a support case and select 'I can’t access my account,' provide complete details of the issue in the Case description. A Docusign Support representative will then reach out to you.

I hope this is helpful. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questions in finding it more easily. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Thank you!

Hello ​@Appycron,

You're welcome! Feel free to post any questions you have. Thank you and have a great day!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.