Case 12989068 (date 29 Jan 2024) you billed me for an extra subscription
Case 16246638 subscription cancelled for A01061472 (date 11 March 2025). You attempted to bill CC in Dec 2025. You actually billed CC in Jan 2026.
It is virtually impossible to contact Customer Support through your “support page”
Please reimburse the money immediately.
You have a good product but sadly very, very poor customer service - I could not recommend DocuSign to anyone.
Hello
It appears that you are facing a billing issue with DocuSign after canceling your subscription. This situation can be frustrating, especially when it involves unexpected charges and difficulties in reaching customer support. I’m really sorry, and I’d like to make this right for you.
Since this community space is meant for general guidance, we can’t discuss sensitive billing details here. To move forward, could you please send me a private message with the following information:
Name:
Account Number:
Email Address linked to the Docusign account:
Looking forward to your update.
Regards,
Melanie | Docusign Community Moderator
Hi
How are you? I'm checking in to see if you still need assistance. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!
Regards,
Melanie | Docusign Community Moderator
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