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bigpond.com email address

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When I send envelopes to @bigpond.com email addresses they fail to send. I have tried in different browsers to no avail. Is this a known issue or what can I do to get around it?

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Alejandro.RamosAnswer

Docusign Employee

Hi @Deb Batson and @Deb,

I do apologize for any inconvenient this may have caused, we have reached out to Telstra/Bigpond to request them to unblock our emails.

If you would like us to include you in the list of affected customers, please don’t hesitate in creating a new support case by filling out the form provided below and referencing ticket ID IM-39145.

https://support.docusign.com/en/contactSupport

Also, advising your affected recipient to contact Telstra/Bigpond to request them to update their domain settings could help expedite the process.

Best regards,

Alejandro R. | DocuSign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

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Deb Batson

New Voice

I am sorry however it is beyond my scope to deal with IT issues at client’s computer ends. If your software is not working with a specific provider (ie Telstra) I do believe as a paying client of yours, it is your responsibility to discuss with Telstra and solve the issue as clearly this is not a one off concern. Further some communication to us all regarding issues would also be helpful ...

We had the same issue with gmail when it updated security settings and could not email gmail clients from third party sites, ie our database, however as the emails were directed from our own domain, I could update our records to fix this. As these emails come from a DocuSign domain, there is little I can do to rectify it and as mentioned is not my responsibility to fix IT issues that are clearly beyond me and my capabilities.

If you can not be proactive in this we will be forced to consider alternative esignature platforms and we will not consider 2 different platforms from an efficiency and cost perspective.

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Deb

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i also cant send to bidpond.com which is a huge problem how can this be resolved. it is a new issue

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Alejandro.Ramos

Answer

Docusign Employee

Hi @Deb Batson and @Deb,

I do apologize for any inconvenient this may have caused, we have reached out to Telstra/Bigpond to request them to unblock our emails.

If you would like us to include you in the list of affected customers, please don’t hesitate in creating a new support case by filling out the form provided below and referencing ticket ID IM-39145.

https://support.docusign.com/en/contactSupport

Also, advising your affected recipient to contact Telstra/Bigpond to request them to update their domain settings could help expedite the process.

Best regards,

Alejandro R. | DocuSign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

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