well at 58 minutes they hung up on me.  

Hello ​@rorsini,

Thank you for reaching out to the Docusign Community.

I apologize for the inconvenience this might cause you, did the support agent provide a case number? Is the email that is linked to this community user the same as the email that is linked to the DocuSign account? If no case was provided or created, do you have the option to create a case with Docusign Support?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi ​@rorsini ,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.