Auto-Reformatting PDFs

Question

How can I get DocuSign to stop reformatting my pdf documents when uploading for signature.  DocuSign auto resizes them to be huge or so small they cannot be read.  I just need them to stay at the size they are created.

Melanie.Panguito · Answer

Hello ​@DJX,Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.I understand your PDFs are beingauto-resized to be huge or so small that they cannot be read when uploading them in Docusign. I sincerely apologize. Let's work together to sort this out.I justhave a few questions:Would you happen to have sample screenshots of the issue? Please hide any personally identifiable information, as this forum is public.What are the file size/s of the documents you uploaded?Can you share the Template JSON file to see if we can reproduce the issue? Here's how to download it:Download TemplatesWe look forward to hearing back from you. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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