Are Docusign Fields Supposed to Have Solid White Backgrounds Obscuring Form During Signing?

Hello ​@ktre 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

We tested it multiple times to see if the behavior is expected. It's not transparent during the signing process. However, after signing, the field is transparent if you download the document. It’s a standard behavior for non-required text fields not to appear on the preview page. To ensure the text field is visible in the preview, you will need to mark it as required.

By the way, an idea post that has already been submitted related to this matter.  If you'd like, you can copy it and add it as a comment on this submitted idea .https://docusign-en.insided.com/ideas/formatting-of-fields-needs-transparent-and-color-change-ability-for-background-5581 for Docusign to consider.

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Sincerely,

Ma. Cassandra | Docusign Community Moderator
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Thanks Ma. Cassandra. I’ll check out the idea. Regardless of if the field is required or not, to me this is unexpected and not something I can live with. It’s not feasible to manually resize every field in the prep stage to ensure it isn’t overlapping any other text or lines on the doc itself...and really all fields should just have transparent backgrounds all the way through the process. It’s pretty mind blowing that for some reason, only in the signing phase, they have solid backgrounds, then are finalized after execution with transparent backgrounds.

Pretty surprising and frustrating to experience with the largest eSign company out there. When someone signs a legal document, you expect the version you are signing to exactly match what it will look like when finished/executed. While I hoped Docusign would work for me for all stages of contract generation/execution, I’ll be returning to Zipforms for prep until this is resolved.

Hello ​@ktre 
We apologize for the inconvenience it caused you. If you need assistance or a walk-through, you may reach out here in Community or through a support case. Submitting your enhancement request through the Ideas platform is the best way to ensure your suggestion is visible to both Docusign and the Docusign Community. When you submit an enhancement request this way, you can check the status of your request at any time, and other users can upvote your request. Docusign uses this upvote data to prioritize enhancement requests and work on updates that have a greater impact on our customers.

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"

Hello ​@ktre 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"