Agreements not showing online but are on the mobile app

Question

I logged in through the online version and I see my envelopes in my dashboard but cannot review my agreements. I have changed filters and moved through the different folders but the do not show up. I do see all the documents on the mobile application. I have not created any agreements using the Mobile app. I also had the same issues with my templates and Webforms but without any intervention they showed up after i logged off and back on

nathaly.monge · Answer

Hello ​@KBe110,Welcome to the Docusign Community and thank you for posting your concerns!I’m sorry to hear about your envelopes not showing up.Are you logged in to the same account as your mobilein the web browser? Can you try opening your account in an Incognito Window/Private Window?Let us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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