After selecting a Pdf with completed fields, they all go blank

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Im selecting a document to be signed and as soon as this happens, the previously completed document goes blank. What is happening?

M

Ma.Cubio

Community Moderator

Hello @Nala,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.

To further check, may you provide a screenshot of the problem and the envelope ID please?
Note: Pease ensure that any Personally Identifiable Information is concealed in the screenshot/attachment reply, as this is a public forum.

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

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M

Ma.Cubio

Community Moderator

Hello @Nala,

I hope you are doing well.

I want to confirm if you still need assistance. Let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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