Hello ​@JulieTuck,

Thank you for reaching out, and welcome to the Docusign Community!. I understand the urgency of accessing your account. For immediate assistance, I recommend submitting a case directly through DocuSign's Support Page.

To submit a case without logging into your account select “I can’t access my account” option at the bottom of the page and provide complete details of the issue in the Case description.

https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

Additionally, if you're encountering specific issues, please feel free to provide more details here, and we may offer helpful insights.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@JulieTuck,

I hope you are doing well. If you found my response to be a useful solution to your question, could you please click the "Best Answer " button at the bottom of the post? It helps other community members who might have similar questions. If you require additional assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.