Hello ,

Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns! Let us know if you need further assistance with this.

The strikethrough feature is only available for a Docusign Real Estate subscription. Could you please send your account number and email address via direct message so that I may verify whether this feature is available to you?

If you know that you do not have a Real Estate subscription, I suggest editing the document outside Docusign before uploading.

Looking forward to your message. 

Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello ​@JackyW 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer " by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator