Hello ,
Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns! Let us know if you need further assistance with this.
The strikethrough feature is only available for a Docusign Real Estate subscription. Could you please send your account number and email address via direct message so that I may verify whether this feature is available to you?
If you know that you do not have a Real Estate subscription, I suggest editing the document outside Docusign before uploading.
Looking forward to your message.
Best regards,
Rodolfo | Docusign Community Moderator
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