Hello,

Thank you for reaching out here in the DocuSign Community.

We’re sorry to hear that you want to cancel/downgrade your account, but we can assist you through the process. We highly encourage downgrading to a free account, so you can retain access to all completed documents in the future, however, I understand you would like to purge the documents in your account before having it closed up.

There is an option called Document Retention, if you enable this feature and add your documents to it, they will be added to a queue where in 14 days they will be removed completely from your account and the DocuSign cloud. These 14 days can not be modified, and it is to inform the parties involved in the envelope so that they can download if needed: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=frq1583277404325.html&_LANG=enus

Whether you downgrade to a free account or decide to cancel, you may want to make certain that any important documents have been downloaded to your personal device or computer. 

Once an account has been closed, you will no longer have access to any documents. 

Information on how to download completed documents is found here: https://support.docusign.com/guides/ndse-user-guide-download-or-print-your-document

Depending on how your account was originally configured, you may be able to cancel/close your account: https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

If you don’t see that option available, please submit a Customer Support case here:  https://support.docusign.com/en/contactSupport

If you’re not able to open a Customer Support case via the above link, scroll down further on the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

DocuSign Customer Support cannot cancel subscriptions purchased via iTunes or Google Play. Please see the links below on how to cancel on your Apple or Android device or phone:

iTunes: https://support.docusign.com/en/articles/Cancel-your-iTunes-subscription-to-the-DocuSign-Mobile-App-for-iOS-iPad-iPhone-iPod-Touch

Google Play: https://support.docusign.com/en/articles/Cancelling-your-DocuSign-subscription-through-Google-Play

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

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