Account does not have permission to set allow comments

Forum|Forum|6 years ago
March 7, 2020
14 replies
7407 views

I'm trying to send a contract out and when I hit the send button I get - Account does not have permission to set allow comments - help please!

Best answer by Community Expert

I called with this same question. If it is a template, all you need to do is "copy" the template, which you can find next to the blue "use" button in the drop down menu. He explained it was because the old template was created under the free-trial's settings, so by duplicating it, it is creating the template under your new account's settings. Hope this helps!!

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C

Community Member

Legacy User

I have the exact same problem. The "Comments" section does not appear in the settings and I guess this happens to everyone if you used the free trial version first where "Comments" are allowed and then switch to paid personal tier. It is a shame they still haven't fixed this. Unfortunately, I paid yearly, otherwise after this experience I would have not contiued with my subscription.

C

Community Expert

Answer

Docusign Employee

I called with this same question. If it is a template, all you need to do is "copy" the template, which you can find next to the blue "use" button in the drop down menu. He explained it was because the old template was created under the free-trial's settings, so by duplicating it, it is creating the template under your new account's settings. Hope this helps!!

C

Community Member

Legacy User

I did what customer MG did above and it worked. Copy the template, save it and it worked.

C

Community Member

Legacy User

As MG, we did, the way to fix this is COPY THE TEMPLATE and it will save as a file under your paid account (assuming you used your trial and signed up). Then use the new template and it should work fine.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.