Accidental Multiple Signatures

Hello ​@bcb1 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
You've encountered a common error where recipients saw overlapping signatures because they were not assigned to individual documents or files. To correct this, you must send each family member their own individual envelope with the correct document visibility settings, which requires correcting the existing envelope to remove incorrect signers and Voiding and resending the envelope with new, separate instances. 
You likely sent all families the same envelope and the same document without setting Document Visibility to restrict access. DocuSign automatically limits access to documents only to recipients with fields assigned to that particular file. Therefore, when you put all of the families' names in the same envelope, they all had access to every document and signature. 

How to Fix It

1. 1. Correct the Envelope:

   • Go to the Agreements tab and locate the in-progress envelope you want to correct. 
   • From the action menu, select "Correct". 
   • You can now remove incorrect signers and edit the recipient information. 

2. 2. Send Separate, Private Envelopes:

   • For each family, create a new envelope. 
   • Add the family's name and then use the Document Visibility settings to assign only the relevant document to them. 
   • Ensure that each family member has a unique signature field assigned to the specific document they are meant to sign. 

3. 3. Void the Problematic Envelope:

   • After sending out the corrected, separate envelopes, void the incorrect one. 
   • This process will prevent further signatures from being added and finalize the incorrect version.

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Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"

Hi ​@bcb1 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"