Accidental Multiple Signatures

Question

I needed to send out a Docusign waiver to families.  Signatures are on top of each other, I guess they were not private and everyone is seeing the same document and signors. What do I need to do to correct this or what did I do wrong?

Ma.Cubio · Answer

Hello ​@bcb1Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.I understand you've encountered a common error where recipients saw overlapping signatures because they were not assigned to individual documents or files.You likely sent the document without setting Document Visibility to restrict access. You can correct the envelope and set Document Visibility. Here are helpful articlesCorrect an EnvelopeSet Document VisibilityIf this is not the case, feel free to provide more context or a screenshot of the issue for better understanding. Thank you!Sincerely,Ma. Cassandra| Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

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