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A Docusign user sent me a document a few months ago before I had a Docusign account. I am unable to locate that person. Now that I have a Docusign account in the same email address used to send that document, is there any way I can access it?
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Accessing document sent to me before I had a Docusign account
+1- Newcomer
Best answer by Jenny.Martin
Hello
Thanks for reaching out, and welcome to the Docusign Community!
If you didn’t have a DocuSign account when the envelope was originally sent, it won’t appear in your account afterward. The best way to access it is through the completed email notification you received at the time.
For more details on how to access your signed envelope, please check this link: 👉 How do I access a signed Docusign document?
I hope this helps clarify things! Let us know if you have any further questions
Best Regards,
Jenny | Docusign Community Moderator
If this helped, like 👍and mark it as “Best Answer”
- Community Moderator
- Answer
Hello
Thanks for reaching out, and welcome to the Docusign Community!
If you didn’t have a DocuSign account when the envelope was originally sent, it won’t appear in your account afterward. The best way to access it is through the completed email notification you received at the time.
For more details on how to access your signed envelope, please check this link: 👉 How do I access a signed Docusign document?
I hope this helps clarify things! Let us know if you have any further questions
Best Regards,
Jenny | Docusign Community Moderator
If this helped, like 👍and mark it as “Best Answer”
+1- Newcomer
Hi Jenny, thank you for replying. This is my email notification. Can the document be retrieved?
*** image removed as it contains PII ***
- Community Moderator
Hello
Thanks for sharing more details. It appears the envelope was voided after reaching its expiration date. Unfortunately, once an envelope has expired and is marked as voided, it cannot be retrieved.
Regards,
Jenny | Docusign Community Moderator
- Community Moderator
Hello
I hope you’re doing well. I’m following up to see if the information shared above was helpful. If it added clarity or answered your question, marking it as Best Answer ✅ will highlight it for others in the community. If you still need more support, we’re here to help.
Regards,
Jenny | Docusign Community Moderator
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