Hey can I get some help here from the Docusign team?

Hello ​@EssentialFunding,

Thank you for reaching out, and welcome to the Docusign Community! I understand that you are having issues when correcting the document that you sent. We apologize for any inconvenience.

This error was triggered when a formula field references number fields; a possible workaround is to remove the number fields and replace them with text fields with number validation.

Since you mentioned that you only get the error when correcting the document you sent, I recommend that you submit a support case so that the support team can take a closer look at the issue.

To submit a support case you may follow the steps on this link: Open a case in the Docusign Support Center

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Alright I submitted a support case. How long does it usually take to get a response?

Hello ​@EssentialFunding,

Thank you for submitting your support case! Typically, you can expect a response within 24 hours. However, please note that response times may occasionally be delayed due to high case volumes. If you could send me a direct message with your case number, I’ll be happy to check the status for you and follow up.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Yes I did get a response on it waiting for another reply

15111938

Thanks!

Hello ​@EssentialFunding,

Thank you for providing the case number. Upon reviewing the status of your case, we can confirm that it is already being handled by our support team. A callback has been scheduled, and our team will reach out to you as planned.

Should you have any further questions or require additional assistance, please don’t hesitate to reply. We’re here to assist you.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@EssentialFunding,

I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.