A question about ID verification.

Question

I got the link for passport or ID verification, but my country ain’t on the list. Can’t move forward with the verification. What should I do?

Melanie.Panguito · Answer

Hello ​@Anthonyczh,Thank you for reaching out, and welcome to the Docusign Community!We are thrilled to have you here and look forward to sharing as much knowledge as we can.I understand that you're trying to sign a document and authenticate via Identity Verification using your passport, but your country is not on the list. I'm truly sorry for this inconvenience and want to assure you that I'm fully dedicated to helping you with this.We need more information to better assist. If the email you have used to log in the Docusign Community is a recipient of the envelope, please send me a private message of the Security code, along with your country, so we can check this for you.Security code is located in the footer of the email notification. Article:How do I find an Envelope ID as a recipient/signer?We look forward hearing back from you. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue

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