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Community ExpertAnswer
Docusign Employee
March 14, 2019

Here is a DocuSign article that outlines this scenario...

https://support.docusign.com/en/articles/How-do-I-get-signatures-from-two-or-more-recipients-who-use-the-same-email-address

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4 replies

Docusign Employee
Community ExpertDocusign EmployeeAnswer
Docusign Employee
March 14, 2019

Here is a DocuSign article that outlines this scenario...

https://support.docusign.com/en/articles/How-do-I-get-signatures-from-two-or-more-recipients-who-use-the-same-email-address

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Docusign Employee
Community MemberDocusign Employee
Legacy User
March 14, 2019
Mine is acting up .. I’ve done it for years and and for some reason yesterday and today the 2 signers I sent to the same email changes the name to the first one who signed .. very frustrating Thanks! Susan Shakespeare, GRI, ABR, CRS WestMark Realtors 806 778-4436 Susans@wmrtoday.com [X][X]
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Docusign Employee
Community MemberDocusign Employee
Legacy User
June 18, 2020

Same issue. The link that David gave a year ago no longer exists. Has docusign changed the policy of 2 signers with one email address?

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Docusign Employee
Community MemberDocusign Employee
Legacy User
June 18, 2020

Looks like they rolled this article into the following...look under the Content for that situation

https://support.docusign.com/en/guides/ndse-user-guide-add-recipients

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