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Docusign Employee
Community UserDocusign Employee
Legacy User
March 14, 2019
Solved

2 signers with one email?

  • March 14, 2019
  • 4 replies
  • 93 views
2 signers with one email?
Best answer by Community Expert

Here is a DocuSign article that outlines this scenario...

https://support.docusign.com/en/articles/How-do-I-get-signatures-from-two-or-more-recipients-who-use-the-same-email-address

4 replies

Docusign Employee
Community ExpertDocusign EmployeeAnswer
Docusign Employee
March 14, 2019

Here is a DocuSign article that outlines this scenario...

https://support.docusign.com/en/articles/How-do-I-get-signatures-from-two-or-more-recipients-who-use-the-same-email-address

Docusign Employee
Community MemberDocusign Employee
Legacy User
March 14, 2019
Mine is acting up .. I’ve done it for years and and for some reason yesterday and today the 2 signers I sent to the same email changes the name to the first one who signed .. very frustrating Thanks! Susan Shakespeare, GRI, ABR, CRS WestMark Realtors 806 778-4436 Susans@wmrtoday.com [X][X]
Docusign Employee
Community MemberDocusign Employee
Legacy User
June 18, 2020

Same issue. The link that David gave a year ago no longer exists. Has docusign changed the policy of 2 signers with one email address?

Docusign Employee
Community MemberDocusign Employee
Legacy User
June 18, 2020

Looks like they rolled this article into the following...look under the Content for that situation

https://support.docusign.com/en/guides/ndse-user-guide-add-recipients

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