2/4 Signers not receiving docusign envelope

Forum|Forum|1 year ago
August 20, 2025
13 replies
290 views

I urgently need help. I have 2 signers who have not received their Docusign envelope.

I have triple checked emails, changed email addresses, re-ordered the signing order, resent the envelope. They have checked their spam. The envelope is not going through. How can I resolve this issue asap?

Best answer by Ma.Cubio

Hi @barbi130
I appreciate that you provided the support case number. Upon checking, yes, the bug ticket DIRCA-2453 is still unresolved. However, since Yahoo is blocking docusign, we can ask Yahoo to whitelist docusign on their email server, so the affected recipients will have access to the envelopes sent via docusign. Since the support case has been closed, I recommend that you create another support case so we can add all your affected email addresses to the whitelist request.
Once you create a new support case, kindly provide it here so I can follow up with the expert who will handle the case and ensure your ticket is prioritized.

Sincerely,

Ma. Cassandra | Docusign Community Moderator

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Show previous replies

B

barbi130

New Voice

Yes, they said they were passing it to engineering, then abruptly closed the case.

I believe I gave you 1 of the case #s.

M

Ma.Cubio

Community Moderator

Hello @barbi130
Sorry for the confusion. I followed up internally just recently when you posted here in the community. But if you did not receive an email from the support expert, as you mentioned, it would be your fourth case. Could you create a new case and provide me with the ticket number once you have done so, so I can follow up with the expert handling your new case? I’ll make sure it is prioritized and keep you posted.

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"

M

Ma.Cubio

Community Moderator

Hello @barbi130

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"

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