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Question

Recipient view URL refuses to load in an iframe (X-Frame-Options/frame-ancestors) — how to embed the new signing experience?

  • June 24, 2026
  • 6 replies
  • 158 views
M
New Voice
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Goal: Embed signing in our web app via an iframe with a working change language function.


When we render the signing URL in our webpage, in an iframe, and then we try to change the language as in the screenshot below:

 

 

We get  apps.docusign.com refused to connect error message
 



Front-end logs shows also:

Framing 'https://apps.docusign.com/' violates the following Content Security Policy directive: "frame-ancestors 'self' https://apps.docusign.com". The request has been blocked.

Have anyone faced this issue before, and is there a workaround to make this change of language function actually work in embedded signing?


Account type: developer/demo. Thanks!

6 replies

B
Docusign Employee
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Hi ​@Maen_Max 

The Docusign team is aware of this matter and is currently working toward a resolution. This issue is being tracked under bug ticket SIGUX-8631. We sincerely apologize for any inconvenience this has caused and thank you for your continued patience during this process.

I will update this thread as soon as the bug has been resolved.

L
Newcomer
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  • luca-recapxNewcomer
  • Newcomer
  • June 29, 2026

​@Byungjae.Chung Has there been an update on this? 

I am getting a similar visual issue with the following: 

Front-end logs shows also:
Framing 'https://apps.docusign.com/' violates the following Content Security Policy directive: "frame-ancestors 'self' https://eu.docusign.net". The request has been blocked.


Do you have any recommendations?

M
New Voice
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  • Maen_MaxNew Voice
  • Author
  • New Voice
  • July 27, 2026

​@Byungjae.Chung  any updates on this matter from your end?

B
Docusign Employee
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Thanks for your patience. The team is currently working on a fix for the reported problem, where the error below occurs when changing the language.

Framing 'https://apps.docusign.com/' violates the following Content Security Policy directive: "frame-ancestors 'self' https://apps.docusign.com". The request has been blocked.

    B
    Docusign Employee
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    The fix has already been deployed to the demo environment and will go to production next week. Thanks again for your patience as we worked to resolve this issue.

      M
      New Voice
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      • Maen_MaxNew Voice
      • Author
      • New Voice
      • July 31, 2026

      Thanks for your update !

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