New Voice

Question

Recipient view URL refuses to load in an iframe (X-Frame-Options/frame-ancestors) — how to embed the new signing experience?

Forum|Forum|2 months ago
June 24, 2026
6 replies
174 views

Goal: Embed signing in our web app via an iframe with a working change language function.

When we render the signing URL in our webpage, in an iframe, and then we try to change the language as in the screenshot below:

We get apps.docusign.com refused to connect error message

Front-end logs shows also:

Framing 'https://apps.docusign.com/' violates the following Content Security Policy directive: "frame-ancestors 'self' https://apps.docusign.com". The request has been blocked.

Have anyone faced this issue before, and is there a workaround to make this change of language function actually work in embedded signing?

Account type: developer/demo. Thanks!

B

Byungjae.Chung

Docusign Employee

Hi @Maen_Max

The Docusign team is aware of this matter and is currently working toward a resolution. This issue is being tracked under bug ticket SIGUX-8631. We sincerely apologize for any inconvenience this has caused and thank you for your continued patience during this process.

I will update this thread as soon as the bug has been resolved.

L

luca-recapx

Newcomer

@Byungjae.Chung Has there been an update on this?

I am getting a similar visual issue with the following:

Front-end logs shows also:
Framing 'https://apps.docusign.com/' violates the following Content Security Policy directive: "frame-ancestors 'self' https://eu.docusign.net". The request has been blocked.

Do you have any recommendations?

M

Maen_Max

Author

New Voice

@Byungjae.Chung any updates on this matter from your end?

B

Byungjae.Chung

Docusign Employee

Thanks for your patience. The team is currently working on a fix for the reported problem, where the error below occurs when changing the language.

Framing 'https://apps.docusign.com/' violates the following Content Security Policy directive: "frame-ancestors 'self' https://apps.docusign.com". The request has been blocked.

B

Byungjae.Chung

Docusign Employee

The fix has already been deployed to the demo environment and will go to production next week. Thanks again for your patience as we worked to resolve this issue.

M

Maen_Max

Author

New Voice

Thanks for your update !

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