Disable Docusign Location Access in App

Question

One of our customer is using Docusign embedded signing within their app. The app release is being blocked by the app store because DocuSign is requesting location access. Could you please provide instructions on how to disable this request or share the appropriate documentation explaining why DocuSign requires location access?

JohnSantos · Accepted Answer

​@neethujkpThat is odd.Depending on how they’ve integrated DocuSign’s Embedded Signing, in most standard embedded signing scenarios (using DocuSign’s “captive” or “embedded” signing via the eSignature REST API within a web view or iframe), DocuSign does not require or request the user’s precise device location.Reference DocuSign DocumentationDocuSign eSignature API: Embedded SigningEmbedded Signing (DocuSign Dev Center)Explains the typical embedded signing flow. You’ll note it does not require device GPS permissions—only a browser or webview is used.

Byungjae.Chung · Answer

Docusign uses the geolocation options built into most modern web browsers (e.g., Chrome, Edge) to track the approximate location of a signing ceremony. Please try following the article below to disable the location tracking and submit the review again.

https://support.docusign.com/s/articles/Disabling-DocuSign-Geolocation-during-Signing?language=en_US&rsc_301

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