Disable Docusign Location Access in App

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One of our customer is using Docusign embedded signing within their app. The app release is being blocked by the app store because DocuSign is requesting location access. Could you please provide instructions on how to disable this request or share the appropriate documentation explaining why DocuSign requires location access?

JohnSantosAnswer

Guru

@neethujkp

That is odd. Depending on how they’ve integrated DocuSign’s Embedded Signing, in most standard embedded signing scenarios (using DocuSign’s “captive” or “embedded” signing via the eSignature REST API within a web view or iframe), DocuSign does not require or request the user’s precise device location.

Reference DocuSign Documentation

DocuSign eSignature API: Embedded Signing
Embedded Signing (DocuSign Dev Center)
Explains the typical embedded signing flow. You’ll note it does not require device GPS permissions—only a browser or webview is used.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

JohnSantos

Answer

Guru

@neethujkp

That is odd. Depending on how they’ve integrated DocuSign’s Embedded Signing, in most standard embedded signing scenarios (using DocuSign’s “captive” or “embedded” signing via the eSignature REST API within a web view or iframe), DocuSign does not require or request the user’s precise device location.

Reference DocuSign Documentation

DocuSign eSignature API: Embedded Signing
Embedded Signing (DocuSign Dev Center)
Explains the typical embedded signing flow. You’ll note it does not require device GPS permissions—only a browser or webview is used.

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

B

Byungjae.Chung

Docusign Employee

Docusign uses the geolocation options built into most modern web browsers (e.g., Chrome, Edge) to track the approximate location of a signing ceremony. Please try following the article below to disable the location tracking and submit the review again.

https://support.docusign.com/s/articles/Disabling-DocuSign-Geolocation-during-Signing?language=en_US&rsc_301

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