We are receiving an error message "The envelope allowance for the account has been exceeded." What does this mean?

Forum|Forum|7 years ago
June 18, 2019
4 replies
1145 views

Billing

Best answer by Community Expert

Based on the DocuSign Account, there is a limit to the number of envelopes that can be sent during a period of time, usually based on the billing cycle. Sounds like you have sent out that maximum number of envelopes. You would need to speak with your DocuSign Account representative or Sales representative to check what your limit is or to extend your limit.

C

Community Expert

Answer

Docusign Employee

Based on the DocuSign Account, there is a limit to the number of envelopes that can be sent during a period of time, usually based on the billing cycle. Sounds like you have sent out that maximum number of envelopes. You would need to speak with your DocuSign Account representative or Sales representative to check what your limit is or to extend your limit.

C

Community Member

Legacy User

Thank you!

J

Joe Garcia

New Voice

I've been using your system for signing purposes for several years now. I am now receiving a note saying that my envelope has been exceeded. I thought signing was always free?

A

AndyBNY1

New Voice

To follow up on what Joe said… I recently started receiving this message after years of signing documents for free. Is the app no longer free?

I've been using your system for signing purposes for several years now. I am now receiving a note saying that my envelope has been exceeded. I thought signing was always free?

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