The envelope is not accessible at this time. The envelope may have been recalled by the sender or require additional processing. Additionally, the recipient may have failed authentication. This what it show when he resend

It is 2 options

You have failed the authentication options

The Sender has put a correction on the document and not hit complete

Both ways you need to contact the sender. This is the only option.

Regards

Robert

help@template4u.co.uk