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Someone declined to sign by accident. How do I reverse and resend?

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Community ExpertAnswer

Docusign Employee

You cannot reverse a decline as it "voids" the envelope and that cannot be undone. However, you can locate the envelope that was voided and select "Create a Copy" (right side dropdown) which will provide a new envelope with all the same documents, Recipients, email subject/body, and fields of the original so that you can send fairly quickly and without much hassle.

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Community Expert

Answer

Docusign Employee

You cannot reverse a decline as it "voids" the envelope and that cannot be undone. However, you can locate the envelope that was voided and select "Create a Copy" (right side dropdown) which will provide a new envelope with all the same documents, Recipients, email subject/body, and fields of the original so that you can send fairly quickly and without much hassle.

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Legacy User

How do I create and copy

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Community Member

Legacy User

Locate the original envelope that you voided, likely under the Manage , "Sent" folder and go to the right dropdown and you should see "Create a Copy" as an option.

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Legacy User

Will the signatures of people who have already signed it be there when you copy?

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Legacy User

@Rahul Mourya When you void an envelope and use copy to create a new envelope from the original, the copy is going to have the Recipients, email text, and fields but it does not copy the previous signatures, those all need to be signed again by the Recipients.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.