Is there a way to recover purged documents

Forum|Forum|7 years ago
April 10, 2019
2 replies
598 views

Best answer by Community Expert

No, once purged you will not be able to recover. Per the DocuSign article listed at the bottom....

"Envelopes remain in the purging queue for 14 days, after which the documents in the envelopes are removed permanently from the DocuSign system and cannot be recovered by anyone, including DocuSign Support."

https://support.docusign.com/en/guides/ndse-user-guide-purge-envelopes

C

Community Expert

Answer

Docusign Employee

No, once purged you will not be able to recover. Per the DocuSign article listed at the bottom....

"Envelopes remain in the purging queue for 14 days, after which the documents in the envelopes are removed permanently from the DocuSign system and cannot be recovered by anyone, including DocuSign Support."

https://support.docusign.com/en/guides/ndse-user-guide-purge-envelopes

B

bayardu

Newcomer

Dear community,

I am trying to recover deleted documents. I am reaching sender and receiver envelopes but I want to reach the documents and envelopes combine documents. It is really urgent and I have to proof to complete the task on time. I need to the document as soon as possible.

you can find the requested document in attachment.

could you please help me :)

the requested document.pdf

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.