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Docusign Employee
Community UserDocusign Employee
Legacy User
May 7, 2019
Solved

Can't Edit the content of my template after Save?

  • May 7, 2019
  • 12 replies
  • 762 views

When I go to Edit my Template, the Edit option doesn't allow me to add additional fields or make any changes to the fields I already placed in the template. It only allows me to replace the doc or rename but not actually going back to the template and make the needed modification. Any idea what I'm doing wrong?

Best answer by Community Expert

So the image shows you clicking on Edit, seeing the screen where you can change or add a document. There is a Next button in the lower right, which takes you to where and what are you not able to do on this screen?

12 replies

C
Docusign Employee
Community MemberDocusign Employee
Legacy User
May 7, 2019

Are you the Template owner (meaning you created this Template and didn't transfer ownership)? Did you add any password protection or Advanced Options to the Template? When you say you cannot edit, are you getting an error message or can you just not go to the fields screen and drag and drop new fields?

C
Docusign Employee
Community MemberDocusign Employee
Legacy User
May 7, 2019
Yes, I’m creating the first template once I save it I can’t go back and modify the boxes I put in there for signature and text input Keivan Darius Darius Global Enterprises Inc Asset Manager Mobile: 317-507-4034
    C
    Docusign Employee
    Community MemberDocusign Employee
    Legacy User
    May 7, 2019

    Just to be 100% clear, the steps you are using to edit a Template is to go to Templates and then select Edit from the right side and not "Use", is that correct?

    It sounds like a Restrict was placed on the Template or the fields that were added and hence if you "Use" the Template you cannot change the envelope. Just want to make sure you are using the "Edit" option and not "Use".

    Perhaps a screenshot of what you are seeing?

    C
    Docusign Employee
    Community MemberDocusign Employee
    Legacy User
    May 7, 2019
    When I get to the second menu as you can’t see it doesn’t give me an edit option, Thank you for your help [cid:image001.jpg@01D504DC.B448E510] [cid:image002.jpg@01D504DC.B448E510]
    C
    Docusign Employee
    Community MemberDocusign Employee
    Legacy User
    May 7, 2019

    Sorry but the images did not embed or get added correctly, I cannot see them.

    C
    Docusign Employee
    Community MemberDocusign Employee
    Legacy User
    May 7, 2019
    I attached them
    C
    Docusign Employee
    Community MemberDocusign Employee
    Legacy User
    May 7, 2019

    The images come across as some type of email address.....did you use the "Image" option to upload these screenshots. I just cannot open the one attached to the earlier post.

    C
    Docusign Employee
    Community MemberDocusign Employee
    Legacy User
    May 7, 2019

    The second picture shows what I click on first

    C
    Docusign Employee
    Community ExpertDocusign EmployeeAnswer
    Docusign Employee
    May 7, 2019

    So the image shows you clicking on Edit, seeing the screen where you can change or add a document. There is a Next button in the lower right, which takes you to where and what are you not able to do on this screen?

    C
    Docusign Employee
    Community MemberDocusign Employee
    Legacy User
    May 7, 2019

    That was it, thanks alot

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