Could not find a Docusign User entity for the current user - transaction creation failed

Question

We have a client setup Docusign Integration and suddenly they started getting error “Could not find a Docusign User entity for the current user - transaction creation failed”. I have confirmed that the user has “Docusign User” role in the system. I have also tried clicking on “Go to Docusign” to re establish the connection. I have also confirmed that the user who installed the Docusign integration is a system admin and the account has an account name. Still not able to get through this error.

saloni · Accepted Answer

After performing all the possible steps on Docusign Support page, when nothing really helped, the issue finally got resolved after I asked the client to re authenticate themselves by going to the Docusign Admin Page and clicking on Account →Modify Account Configuration and re entering their credentials. Pretty strange but this resolved the issue.

Adrian Dev · Answer

Hi Saloni,We are sorry to hear your integration is not working.This is not a DocuSign error message, it sounds like your 3rd party system was not able to find a Docusign configuration assigned tothe current user in their system.We would recommend contacting your 3rd party software support to get more details on the meaning of this error message form their system.RegardsAdrianDocuSign Developer Support

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