I cannot install docusign due to a previous install

Hello ​@Paul Doman 

Thank you for reaching out here in Docusign Community.

The issue you are encountering is typically caused by an outdated application, browser, or operating system that is not compatible with the document format used for signing.

To resolve this, please follow the steps below:

1. Update your application or browser
- If you are using a signing application (e.g., DocuSign or a PDF reader), ensure it is updated to the latest version from the App Store or Play Store.
-If accessing via a browser, please use the latest version of Chrome, Edge, Firefox, or Safari.

2. Try accessing the document via a web browser
-Instead of downloading the document, open the signing link directly in a supported web browser and complete the signing process online.

3. Check your device operating system
-If your device OS is outdated, updating it may resolve compatibility issues with newer document formats.

4. Alternative workaround
-If the issue persists, the document can be resent in a compatible format or accessed from another device (e.g., a desktop or laptop) to complete the signing

Troubleshoot common signing issues

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco | Docusign Community Moderator
 

Hello ​@Paul Doman 

I hope you are doing well.

If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions.

Best regards,
Marco | Docusign Community Moderator