Do you recognize this document?

Hi ​@Bryan.H,

Thank you for reaching out to Docusign Community and for reporting this to us promptly. We understand how concerning it can be when an envelope is flagged unexpectedly. We apologize for any inconvenience this may have caused, and I’m happy to help. 

Docusign security system automatically monitors and assesses envelope activity to help identify potential risks, such as spam, phishing, fraud, or unusual account behavior. The system looks at various activity patterns, including account usage and recipient information, to determine whether an envelope may require additional security review. This automated process is designed to help ensure that envelopes being sent through Docusign originate from legitimate sources and to protect both senders and recipients from potentially fraudulent activity.

When an envelope is flagged, it does not necessarily mean that fraudulent activity has occurred. it means that the system has identified activity that may require further assessment based on the security criteria. 

I hope the information provided clarifies. We appreciate your patience and understanding in this matter.

Best regards,

Noralynn | Docusign Community Moderator

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Thanks @Noralynn.Niduaza. Knowing what activity specifically triggered this activity is important. If it continues, I’d be better off reverting to emailing PDFs for signature.  We have used Docusign for many years to boost credibility and trust, but this recent activity has eroded our ability to secure contracts.

Thanks @Noralynn.Niduaza.  I might suggest you give a nudge to your Security Team to schedule a meeting with your Retention team to discuss product design.

Hi ​@Bryan.H,

Good news! After reviewing your account and determined it to be at low risk for now. An internal adjustment has been made to opt the account out of this feature going forward.

Please note that this change does not apply retroactively to envelopes that have already been sent. You can create and send new envelopes. Alternatively, the recipient can still access the existing envelope directly from their Docusign account. 

If there’s anything else you need or if there’s any way we can further assist, please don’t hesitate to let us know. We’d be more than happy to help.

Best regards,
Noralynn | Docusign Community Moderator

If this helped. Feel free to Like👍and click "Best Answer."

I have the same problem - I have had to send 4 agreements with a fairly large number of signatories. It is important that these get signed quickly, but people are ignoring the emails because the subject line is “Do you recognise this document?”

​@Noralynn.Niduaza can you please look at my account too and remove this security restriction? I am having to email individual signatories now, which completely defeats the purpose of the reminder emails from Docusign.

@Noralynn.Niduaza   Same issue here.  I would like the “Do you recognize this document” removed from the envelopes that I send.  My account number is Account # ***8071