Why is docusign stating that I am out of envelopes when I hav docusign personal and have only sent 1 this month?

I was under the impression that the envelope reset happened based on when the Account was created or started, so is it possible the reset of the envelopes did not happen yet in your Account?

Also even envelopes that were sent and later "voided" are still counted.

Please post your resolution if you are able to talk with DocuSign Support for future Community members who may experience the same issue.

I am also having this issue with the same plan. I paid in full for a year. But unlike the original poster, I have only sent out 5 envelopes in the past 18 weeks. But still having the same problem. Support is non existent. Please help

Hi ​@Collin,

We're sorry to hear about the issue you are currently facing. We recognize the frustration and know the importance of getting this straightened out. To confirm, have you tried to Open a Support case (email or callback)

or engage with a live representative via Chat?

If there are any challenges reaching support, please send me a private message to assist us in investigating this further:

Name:

Account Number:

Email linked to the account:

Here if you need us!

Sincerely,

Melanie | Docusign Community Moderator

Hi ​@Collin,

How are you? Do you still need further assistance?

We’re here for you.

Sincerely,

Melanie | Docusign Community Moderator