When I try to click "Request 1:1 Guidance", I get an "Unable to log in" message.

I’ve been experiencing some issues during the onboarding process, so I previously reached out to onboardingreadiness@docusign.com for assistance.

When I try to click "Request 1:1 Guidance", I get an "Unable to log in" message. As we are currently using a Success Pack, I was hoping to receive more timely support.

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Hello, @shcho

Try to use another browser and/or open an incognito window then try to login. If the issue still happening so it’s better to open a Support ticket.

I hope that helps, if so, I’d appreciate your Like here.

Best,

Alexandre

Hello @shcho,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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