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We need to activate electronic seals and advanced signature on our dev tenant but cannot raise a support ticket

  • April 22, 2026
  • 4 replies
  • 65 views
Y
New Voice
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We want to activate some DS options on our developer account (Account Id: 14055105):

  • EU electronic seal
  • advanced signature

Apparently our dev account cannot connect to support, so we are unable to raise a ticket

Is there another way to ask for this ?

Best regards,

Yves

Best answer by Jenny.Martin

Hello ​@yves.benigot,

Thanks for reaching out, and welcome to the Docusign Community!

For assistance with activating these features, please connect with our chat support team. 👉 Get Support 

If you hold a production account, you can also open a support ticket from there. Just mention in the case description that the request is for enabling features on your demo account.

I hope this helps. If you consider the response above useful, please click  “Best Answer ✅” so others can find it too.

 

Best Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer”

4 replies

J
Community Moderator
Forum|alt.badge.img+15
  • Jenny.MartinCommunity Moderator
  • Community Moderator
  • Answer
  • April 23, 2026

Hello ​@yves.benigot,

Thanks for reaching out, and welcome to the Docusign Community!

For assistance with activating these features, please connect with our chat support team. 👉 Get Support 

If you hold a production account, you can also open a support ticket from there. Just mention in the case description that the request is for enabling features on your demo account.

I hope this helps. If you consider the response above useful, please click  “Best Answer ✅” so others can find it too.

 

Best Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer”

J
Community Moderator
Forum|alt.badge.img+15
  • Jenny.MartinCommunity Moderator
  • Community Moderator
  • May 6, 2026

Hello ​@yves.benigot,

I hope you’re doing well. I’m following up to see if the information shared above was helpful. If it added clarity or answered your question, marking it as Best Answer ✅ will highlight it for others in the community. If you still need more support, we’re here to help.

 

Best Regards,

Jenny | Docusign Community Moderator

Y
New Voice
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  • yves.benigotNew Voice
  • Author
  • New Voice
  • May 6, 2026

I forgot about this ongoing ticket, thank you for reminding me.

I am abroad and will try the chat option in the coming days.

Regards,

Yves

J
Community Moderator
Forum|alt.badge.img+15
  • Jenny.MartinCommunity Moderator
  • Community Moderator
  • May 6, 2026

Hello ​@yves.benigot,

Thank you for the update. Should you need any further assistance, please don’t hesitate to reach out.

 

Best Regards,

Jenny | Docusign Community Moderator

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