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A member of the team has left the business and I just want to replace them on docusign with the new starter. Do I have to add and pay for another seat or can I simply swap the name, details out for the new person as we’ve already paid the subscription? Sorry can’t seem to locate the best way to do this.
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User Change
+2- Newcomer
Best answer by JohnSantos
I believe you can close the previous user and add the new one. You can also transfer Envelope and Template ownership to the new user.
+18- Valued Contributor
- 982 replies
- Answer
I believe you can close the previous user and add the new one. You can also transfer Envelope and Template ownership to the new user.
+2- Newcomer
- 1 reply
Thanks John, you were spot on, I’ve closed the old and added the new user, I just wasn’t sure on the subscription side whether it would just let me carry on the ex employees but it does.
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