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User Change

  • 12 June 2024
  • 2 replies
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A member of the team has left the business and I just want to replace them on docusign with the new starter. Do I have to add and pay for another seat or can I simply swap the name, details out for the new person as we’ve already paid the subscription? Sorry can’t seem to locate the best way to do this. 

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Best answer by JohnSantos 12 June 2024, 17:04

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Userlevel 5
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@Mike P 

I believe you can close the previous user and add the new one.  You can also transfer Envelope and Template ownership to the new user. 

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Thanks John, you were spot on, I’ve closed the old and added the new user, I just wasn’t sure on the subscription side whether it would just let me carry on the ex employees but it does.

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