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praducgConversation Starter
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June 26, 2025
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SSO integration between docusign to SAP BTP

  • June 26, 2025
  • 12 replies
  • 372 views

Hello Team 

I am trying to setup sso between Docusign and SAP BTP .As a first step we got a demo account with admin access .I tried creating the domain with sap.com and started getting this error .Since this is the first step before configuring the Identity Provider I am not sure how to proceed further.If I give any other domain like fandoraxyz.com it works .SInce SSO should happen through the email  in this case .user@sap.com without the sap.com domain we won’t be able to proceed .Can we get some reference documentations to look here?I am referring to this steps. Is there any other work arounds .Please suggest .

 

Setting up SSO

 

 

Best answer by Vinicius.Rodrigues

Hi ​@praducg !

In this step, you must inform the domain that you’d like to claim. Just to clarify, let me suppose I work for Fontara Company, and my corporate email is vinicius@fontara.com. In this field, I would claim the fontara.com domain.

About the error, it means that the domain provided was already claimed by the owner of this domain.

 

Take a look at this article for more information about this specific step: Claim a Domain

 

Please, let me know if I was able to help you with this question. If so, could you please select click on the "Select as Best" option? Thank you!

12 replies

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praducgConversation StarterAuthor
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August 4, 2025

​@Vinicius.Rodrigues ​@Melanie.Panguito 

Thanks I am good for now.

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    Conversation Starter
    praducgConversation StarterAuthor
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    August 5, 2025

    ​@Vinicius.Rodrigues ​@Melanie.Panguito ​@Inbar.Gazit 

     

    I have another question on SSO integration 

    We are working on a requirement which has integration to docusign .For this integration we have two major steps

     1) Auto User provisioning(Since docusign only supports SCIM for OKTA and Entra ,we are thinking of going with JIT for now)

     2) Calling docusign REST endpoints for e signature Process.

     

    High level flow with SSO 

    1) When a user logs into our SAP system with Single Sign-On (SSO) the user gets automatically created in DocuSign  using Just-in-Time (JIT) provisioning enabled.(I have already setup SSO from our SAP BTP to Docusign)

    2) User talks to our eSignature backend (SAP) to initiate the e signature process .If the user don’t have the access  token in backend we will send them  DocuSign authorization URL(constructed based on the Authorization Code Grant flow).Basically our esignature backend will orchestrate interaction to docusign by managing the token lifecycle.

    3) Upon successful exchange of the authorization code from browser, the eSignature backend(SAP) securely persists the DocuSign access token, along with associated expiration and security measures, in our database.

    4) From this point onward, the user can perform eSignature operations such as creating envelopes, voiding documents, and other DocuSign functionality through our system.

    Is there any option to avoid 2 and 3 and integrate with 1 as part of SSO integration?

     

     

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