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Shared Access update

Forum|Forum|3 years ago
September 15, 2022
19 replies
213 views

Are there any comms about why this has changed? My users think they're no longer able to view 'shared envelopes' but actually its how you view them thats changed and I haven't seen notes on why this change has been done. Links in other posts not working.

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Best answer by Community Expert

Hi,

Thank you for reaching out here in the DocuSign Community.

Shared Access' release date was made public back in July. By now the feature has been fully deployed and should be available in your account.

If your users have questions regarding how to navigate this new feature, you can refer them to the guide below:

https://support.docusign.com/s/document-item?bundleId=oeq1643226594604&topicId=rdu1656546423934.html&_LANG=enus

In case you might be looking for steps on how to manage your user's access to each other's envelopes, you can find detailed steps on the process, here:

https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=wyw1660833684014.html&_LANG=enus

Remember that you are always welcome to create a case and have a Support Expert take a closer look at your setup.

https://support.docusign.com/en/contactSupport

If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

Please click "Select as Best" below if you found the answer to be a valid solution to your issue!

Best regards,

Alejandro R.

Community Moderator.

C

Community Expert

Answer

Docusign Employee

Hi,

Thank you for reaching out here in the DocuSign Community.

Shared Access' release date was made public back in July. By now the feature has been fully deployed and should be available in your account.

If your users have questions regarding how to navigate this new feature, you can refer them to the guide below:

https://support.docusign.com/s/document-item?bundleId=oeq1643226594604&topicId=rdu1656546423934.html&_LANG=enus

In case you might be looking for steps on how to manage your user's access to each other's envelopes, you can find detailed steps on the process, here:

https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=wyw1660833684014.html&_LANG=enus

Remember that you are always welcome to create a case and have a Support Expert take a closer look at your setup.

https://support.docusign.com/en/contactSupport

If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

Please click "Select as Best" below if you found the answer to be a valid solution to your issue!

Best regards,

Alejandro R.

Community Moderator.

C

Community Member

Legacy User

Hello - these links to the directions on how to set up shared access don't seem to work. I'm logged in as an admin but keep getting a "You are not authorized to view this page" message.

C

Community Member

Legacy User

Screenshot 2022-09-15 081715 Seconding what others have written. This link doesn't work right when users are howling and admins are scrambling. Not DocuSign's finest hour.

C

Community Member

Legacy User

I agree, this is not working. I am the admin for our account and yet it says I am not authorized.

C

Community Member

Legacy User

I agree - I am getting the 'not authorized' message but I was able to access the page and view the details yesterday. Please advise.

C

Community Member

Legacy User

I am also an Admin for our account and get the same exact message. Any direction on this would be great!

C

Community Member

Legacy User

I have the same issue - both with users thinking something is broken and with me (as the admin) being unable to access the associated support article(s).

Also, I noticed that I can't access the monthly release notes either. Maybe there's an overall issue with the support site...

C

Community Member

Legacy User

I have a user that has legacy shared permission for other users, but is unable to access the "shared" users, even though they are listed on the legacy shared permission. I tried removing then adding again - to no avail.

C

Community Member

Legacy User

FYI - I also get the 404 error when trying to access the Administrator instructions and I'm an admin.

C

Community Member

Legacy User

Hi,

Thank you for making me aware of this issue.

Brooks' assumption was correct, this was a general issue with our Support Center, which was preventing access to most of our documentation.

Our engineering team was made aware of the situation and this problem should have been fixed by now.

Please don't hesitate in letting me know if you continue to experience issues at the moment of accessing the links shared in my original response and I will make sure to let the appropriate team know, so it can be corrected as soon as possible.

Best regards,

Alejandro R.

Community Moderator.

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