Are the users on the same server site?  (NA2, EU1, etc)

DocuSign won’t transfer envelopes across server sites.

Hi, yes i confirm, the users are on the same server site.

In any case the search bar is not working…

Many thanks to help me!

Hello ​@Giulia Cipriano,

Thank you for reaching out to the Docusign Community! We're sorry to hear about the challenges with the search functionality within Docusign when transferring envelopes. I looked at the screenshot and found that you must press "Enter" on your keyboard to display search results. I suggest using the Name search option instead of Email. Name search will show matches based on the user's first name, while the Email search requires the complete email address. Once the search results are displayed, select the intended user for the envelope transfer, then click the Transfer button.

You can find full instructions here: Transfer Ownership of Envelopes and Templates Between Users

Let us know if anything’s unclear; we’ll get it sorted out.

Best,
Melanie | Docusign Community Moderator
Helpful? Mark this as "Best Answer" to help others too!

Hello ​@Giulia Cipriano,

How are you? If you found my response to be a useful solution to your question, could you please click the "Best Answer " button at the bottom of the post? It helps other community members who might have similar questions. Please let us know if you need further assistance. Thank you!

Best,
Melanie | Docusign Community Moderator
Helpful? Mark this as "Best Answer" to help others too!