Hello ​@JT256,

Thank you for reaching out, and welcome to the Docusign Community! We are thrilled to have you here and want you to know that you are part of a supportive community. We look forward to sharing as much knowledge as we can to help you with your issue.

I understand you are getting an error message when provisioning users with Entra. I sincerely apologize for this.

Looks like you are using Entra's User Provisioning API integration. Unfortunately, this is outside Docusign Support's scope as we do not own the product. We highly recommend using Just in Time Provisioning (JIT) where the users, who were granted access to Docusign, get provisioned in Docusign upon logging in. Article: How do I use Just-in-Time Provisioning as a Docusign Administrator?

In your case, we can suggest checking if the user was granted access to Docusign in the Identity Provider before trying to provision them. If yes, all questions about the errors received in the Entra's API solution should be addressed with MS Entra's support. You may also speak with your Docusign Account Executive if your account has one to set up a meeting with an Engagement Manager to scope a Professional Services engagement.

Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@JT256,

How are you? If my previous response cleared things up or pointed you in the right direction, please click Best Answer ✅"so others can find it too.

Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!